You may return most new, unopened or unused items within 30 days of delivery. The buyer pays the return shipping costs and there is a 15 percent restocking fee due to the custom made nature of our products. Most items are made to order. We do not use return authorization numbers. Please include your packing slip and/or an explanatory note if desired.
Please note that we do not accept returns for custom orders that are placed over the phone. Custom orders are orders that are made specifically for you to your specifications. We love to make custom orders for you to meet your needs, but they are made for you and only for you.
Please send your unused return within 30 days of receipt via FedEx or UPS to: Dean Flooring Company, 3056 N. Dug Gap Rd. SW, Dalton, GA 30720. Thanks.
All orders are shipped via UPS, FedEx, or the USPS. If you need your order in a hurry or by a certain date, we offer expedited shipping services if you call us at 1-800-616-8808 or 706-529-8808. We will do our best to accommodate your needs. Transit time for most standard shipments is 1-4 days. Most orders typically leave our warehouse within 1-10 business days from the date of purchase, however, custom phone orders may take a few extra days to process. Please keep in mind that most items are custom made to order in the USA at the time of your purchase and therefore you are charged at the time that you place the order so that we may begin manufacturing your product.
Standard shipping is free to the contiguous 48 states. Exceptions to that rule include orders of less than $100.00 or for custom quantities that are for less than the listed sets or other unusual weight, size, or location based circumstances as determined by the company. Please keep in mind that extra shipping fees may apply for shipments to Alaska and Hawaii or for international shipments and that shipping rates are also weight and size based. For international shipments, the buyer is responsible for paying any customs, duties, local taxes, or additional carrier fees upon delivery.